CORA Services
  • Philadelphia, PA, USA
  • Full Time

Medical benefits with two options of coverage (coverage begins on the 1st of the month following date of hire), with generous company contribution Company-paid Life/Accidental Death & Dismemberment and Long-term Disability coverage Voluntary programs including Dental, Vision, Short-term Disability, and Life Insurance 403 (b) Pension Plan with generous company contribution after one year of service Generous paid time off package Warm, welcoming, and supportive environment.


SUMMARY OF JOB:

The Level I Service Desk Technician is responsible for providing first level support to end users on a daily basis. The Level I Service Desk Technician, in conjunction with other members of the IT department, helps support all technologies for the organization, from core infrastructures to endpoints.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Uphold the mission, vision, and values of CORA Services, which includes valuing all individuals, supporting the individual's potential for growth, and enhancing a programmatic service system approach.
  • Respond to requests for assistance through CORA's web-based ticketing system, logging, diagnosing, and remediating various end user support/help desk issues as required.
  • Perform VOIP phone maintenance and support.
  • Provide printer maintenance and support for end users.
  • Set up and manage user accounts for Active Directory, Office 365, phones and voice mail.
  • Assist Director with management of IT inventory, by:
    • updating the IT inventory database whenever relevant configuration changes occur;
    • conducting periodic IT inventory audits; and,
    • placing orders for equipment and software under supervisory direction.
  • Work with the IT team to document processes and procedures to ensure accuracy and efficiency.
  • Perform software installations, configurations and troubleshooting when needed.
  • Provide "on call" support and after hours work to assist with projects and events as needed.
  • Perform other duties as assigned by the Director, Information Technology, as needed.

EDUCATIONAL REQUIREMENTS:

  • High School Diploma/GED

EXPERIENCE/KNOWLEDGE/SKILLS:

  • Demonstrated reliability and punctuality.
  • Demonstrated attention to detail and documentation.
  • Ability to work independently or as part of a team.
  • Ability to lift 50 lbs. and stand for extended periods.
  • Familiarity of the following technologies:
    • VMWare
    • Windows Server
    • Active Directory
    • MS Office 365 Administration
    • MS Intune Mobile Device Management
    • Meraki Networking and Security Appliances
    • ISP and Modems
    • Datto backup
    • 8x8 VOIP Phone System
  • Excellent customer service and interpersonal skills.
  • Ability to establish and maintain effective working relationships with colleagues, clients and visitors.
  • Highly motivated to learn new technologies and procedures.

Pay Rate: $16.75/hr


CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.

CORA Services
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